UK Shipping Only
Orders of 1 through to 4 sets + £1 delivery for each set.
Orders between 5 – 9 sets + £5 flat rate delivery charge.
Cards will be dispatched by Royal Mail 1st Class.
If you are not 100% satisfied with your purchase, you can return your order in saleable condition by post for a full refund or exchange within 14 days of receiving the item.
Returning Your Order by Post:
Send the set of cards to the address at the bottom of this policy including your name and contact details.
- Package your return up securely in the original box.
- Take reasonable care of the product and ensure all cards are present upon return.
- Send your return to us as soon as you can after your order is cancelled.
- Let us know if you would like a refund or a replacement.
If you would like a refund, once we have received your return we will process your refund and a credit will be applied to the original payment method within ten working days.
Full details of your rights under the Distance Selling Regulations are available from your Local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.
Where to send your returns:
Carter’s Yard Phonics Ltd, 63-66 Hatton Garden, 5th Floor, Office 23, London, EC1N 8LE